FAQ
What is Fexuvo?
Fexuvo is a fashion brand offering thoughtfully designed pieces that blend contemporary style with a sense of purpose, creating a curated collection that helps you express yourself with confidence and ease.
Do you offer free shipping?
Yes. Every order includes free shipping. There are no minimums or conditions. We want delivery to feel simple, smooth, and stress-free.
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days. Your order should arrive within 4–9 business days. Once your parcel is on its way, you will receive a tracking email so you can follow the journey from our hands to yours.
Do you ship internationally?
At the moment, we only ship within Ireland. Keeping our focus local allows us to offer a reliable and consistent experience. If we expand to additional regions in the future, we will share the news with our community.
What is your return policy?
If you change your mind, you have 60 days from delivery to return your items. Simply contact us at info@fexuvo.com and we will guide you through each step.
How long do refunds take?
After your return is accepted, refunds are typically issued within 7 business days. Your bank may take a little extra time to post the amount to your account.
Do you accept exchanges?
Yes, we do. If you would like to exchange an item, email us at info@fexuvo.com and we will help you choose the right replacement.
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Mastercard, and Visa.
Is my personal and payment information safe?
Yes. Protecting your information is a priority for us. Fexuvo does not store sensitive payment details, and your checkout is securely encrypted.
What do I do if my order hasn’t arrived?
Start by checking the tracking link in your shipping confirmation email. If more than 7 business days have passed since shipping and the parcel has not arrived, contact us at info@fexuvo.com so we can look into it for you.
Can I update or cancel my order?
If your order has not shipped yet, we may be able to update or cancel it. Contact us as soon as possible after placing your order and we will do our best to assist.
Still need help?
We are always happy to support you. Reach out anytime at info@fexuvo.com and our team will be ready to assist.